How Mentors Can Turn Around A Failing Mentoring Program

Having mentored many people over the years and advised plenty of programs, I’ve seen their uneven results. Few people today are surprised that mentoring is offered as a structured program rather than just organically and casually. That’s because there are so many more mentoring programs now than before. Women in the technology sector, startup founders and those in financial services are among the professionals who are benefiting from programs that have become almost ubiquitous. Many more women and men could benefit from having a mentor available to them, yet let’s not confuse greater numbers of programs with greater quality.

Not All Programs Are Equal

A mentor is someone who takes a personal and professional interest in someone with less experience and is committed to their growth. They offer them encouragement, challenge them to go further and give them tools and advice, some of which may stick for a lifetime. People often ask me where they can find a mentor to support their career and develop their leadership. Workplaces have them, some were started by professional associations, and others are offered by schools. Not surprisingly, there is a great variation in how they’re designed and managed. Some are well considered so that participants are carefully matched and fully supported. Others are too laissez-faire about how matches are made, and inexperienced mentors are left on their own to figure it all out. And there are programs that are far too prescriptive to allow for a variety of approaches about how to mentor, the frequency of meeting and even the domain of what to talk about.

Whatever the case, many programs don’t get renewed after their inaugural year because too many pairs stopped meeting beyond their first or second time. Or, less obviously, some programs continue to chug along year after year without much oversight or evaluation. The sponsoring business or organization is just pleased to report that they have a mentoring program.

Here’s my advice on how mentors can turn around a failing mentoring program.

Give Them Appropriate Resources

Among the other reasons why mentoring programs fail are that too often they’re resource-poor, with coordinators taking on the management of such programs in addition to all their other tasks, or they’re without the right number of administrators to manage the number of mentorships. It may be easy to pay lip service to leadership’s good idea to have a mentoring program to increase engagement, accelerate the talent pipeline or enable professional success, but it can often fall short of realizing real impact and leave people with the view that mentoring isn’t meaningful.

Of course, success isn’t all about the program specifications. Mentors themselves can benefit from learning how to elevate their game and be at their best.

Clarify What’s In It For You As A Mentor

Surprisingly for some, good mentoring doesn’t usually start with the mechanics of how it’s done. That typically comes later. A good mentoring relationship usually begins with a mentor who is clear about their reasons for offering their time. If you’ve participated in a program yourself, you know that the focus is often on the mentees, who are asked why they would like to be mentored and maybe encouraged to set goals. But what about mentors? If participating in a mentoring program is strictly charitable work, a mentor is likely to drop their commitment as soon as they seek to recover time in their busy schedule. What seemed like a good idea at the start might not in time with competing priorities and without an understanding of what motivated them to participate in the first place. That’s just disappointment for everyone waiting to happen. And it happens a lot.

Mentees deserve better and many mentors could be far clearer about their interests. Not only will it increase the probability that they’ll keep their commitment, but it also will likely translate to their greater satisfaction.

Mentors are usually motivated to help others, but they sometimes focus on the needs of the mentees to the exclusion of recognizing needs of their own. When people are encouraged to think about what drives them to be a mentor, too many mentors don’t know. Look at it this way: Wanting to be helpful might be the foundational reason for your involvement, but there are many other reasons to want to contribute in this way. Here are a few common ones. See whether any resonate with you.

• Wanting to learn about another generation — their drivers and choices and what they think about the work they do

• Seeking exposure to new ideas

• Believing that influencing the new up-and-coming leaders is vital

• Believing that mentoring a younger person is invigorating and that it can renew a sense of optimism and enhance work life

• Having curiosity about a different part of the company that’s innovating at a rapid rate

• Wanting to expand the ties between your own function and another area of the business

• Wanting to enhance your skills as a people developer

• Wanting to learn the barriers that members of underrepresented groups face and champion them

The more that mentors know about their genuine purpose for getting involved, the less likely they are to communicate mixed signals to their mentee about their availability, which is a constant source of misunderstanding across programs of many types. Mentors may also find sustaining their involvement right through to the end without distraction far easier, no matter what shows up to compete for their attention.

Naturally, good mentoring means putting your focus on the person you’re supporting. But first, get straight about your motivations and what you want out of it.

 

A revised version of this article appeared on Forbes.com on Feb 8 2019. Thank you to Christopher William  Adach for the photo.

Addressing the Sponsorship Shortfall

According to a 2010 Harvard Business Review article, more high-potential women reported having mentors than men. Today, women are receiving guidance on how to navigate their careers, are benefitting from having a sounding board, and women in male-dominated industries are getting support from those with more experience in it. That’s all good. At the same time, women are mentored but under sponsored. Let’s have a look at what exactly that means and what we can do about it.

Having someone invested in your career is tremendously impactful, yet women need more than mentoring. They need sponsorship critical to their success. People often confuse the two roles. Sponsors are influential people who are willing to open doors of opportunity so that you can reach the next level of your career. Anyone at any level can benefit from a sponsor. A low number of men and women have sponsors, but because there are fewer women and women of color in the senior ranks to serve as sponsors, these two groups are underserved. This is especially the case in certain industries such as technology and law. There’s no doubt that we need to showcase women and promote them for upcoming opportunities more than we do. But how?

Nothing works to focus the eye like key performance indicators.

People can often fall into the trap of selecting people for opportunities who are most like themselves. This perpetuates homogeneity in many companies. When it’s been senior men choosing the talent for a new, high-profile initiative, it can leave women out in the cold. We need to promote and support women talent more than we do. Fortunately, we can do something about it.

Here’s an example of what one woman who I know did. A large urban land development organization became serious about recruiting and promoting women and established KPIs to measure their success. Although they were eager to get going, the men on the senior team admitted they didn’t know where the female talent could be found. Coincidentally, for years, the only senior woman on the team was also always the only woman speaker at large industry events. As the lone woman presenter, she made a decision that the way to rectify the situation was to give other talented women exposure.

So she reached out to women professionals and compiled a thoughtful list of 100 local women who could be ready to speak on various topics based on their expertise and interests. This resource made finding women talent for speaking engagements far easier. Suddenly the list was in heavy rotation by the senior leaders in her own organization who felt that this is what they needed to discover who the talented women were.

There is a lot you can do to locate a sponsor to satisfy your career ambitions. Here are a few steps you can take:

  1. Speak up to let your ambitions be known. Regarding their careers, research conducted with AMEX and Catalyst Canada (As yet unreleased) report that women’s career ambitions are just as high as those of their male peers. Yet, navigating your career takes far more than working hard. I used to be surprised when the women I coach haven’t yet clearly communicated their ambitions upward, but it is common. Speaking up will get you closer to getting a sponsor. Several clients of mine who are now partners in law and accounting firms had their career goals delayed for years because they were not proactive in expressing their interest in becoming a partner.

Here’s a tip: Observe someone who asks for what she wants, and learn from her. If it’s still a challenge, talk to your mentor or professional coach about how to find your voice. Do whatever you can to develop the courage to say out loud what you are after.

  1. Map your network. You wouldn’t build or buy a business without checking if you have enough funds and support, right? In other words, you need to know your assets. It’s the same with career development. When you know who your people assets are, (the people you know or those you could have access to so you can leverage them), you are far more likely to be successful.

Here’s how: Start first with identifying your career goals and then draw your map. Now stand back and ask three strategic questions: 1) Is my network effective in getting me where I’m going? 2) Do I have the right people assets to achieve my career goal? 3) Are there any suitable allies who could act as my sponsor? If yes, go ahead and meet with those people.

  1. Can your mentor be your sponsor? Mentors help define career goals and direction. They provide guidance, feedback and support. Traditionally, your mentor is different from your sponsor, who opens doors and suggests you for roles and high-profile assignments. Yet, mentors too can be sponsors. Clearly, they have to know you and your work.

Here’s a tip: Give some thought to which of your mentors could also be a strong sponsor. This could be a topic of conversation to raise for discussion the next time you get together to see if this is a role best done by them or someone else.

Let’s all address the sponsorship shortfall.

A senior woman on a panel about success and growth for women leaders in male-dominated industries said it best: “Women are in the limelight, but aren’t always in the spotlight.” In other words, they can be overlooked for opportunities — even if they’re experienced — because their performance is being scrutinized when they are the minority.

One of the ways we can correct this is by addressing the sponsorship shortfall. As a woman seeking to move up a level of leadership, you can avoid the trap of being overlooked by leveraging your relationships. A sponsor will champion you so that you are rightfully in the spotlight to be seen by others who also can elevate your career.

Photo credit: Tim Gouw. Thank you.   A version of this article was published by Forbes here.